Pilot Freight Services Help Pages
Pilot’s Commitment to Excellence
The mission of Pilot is to allow our customers to focus on their business by making the transportation of their goods easy, fast and dependable.
Promotes ownership. Ownership means that Pilot people take personal responsibility for the performance of the company, and reap personal reward for excellent work. The origin and destination stations are primarily responsible for making sure their freight is moving correctly. At the same time, every Pilot employee owns every piece of freight in the system. They are always aware of its status, and are all responsible for ensuring that it arrives at its destination on time and intact. Ownership means responding to each customers unique needs, and following every shipment every time, to ensure that those needs are met.